Reference

Our Terms & Conditions Keep Your Account Safe

When you open an account with us, you're agreeing to a straightforward set of rules that protect both you and our platform.

Account verification rulesWithdrawal & payment termsGame play and betting limits
bet12 Our Terms & Conditions Keep Your Account Safe
GET HELP FAST

Reach Our Terms Support Team

Have questions about how our terms apply to your account or payments? Our support team is here to walk you through the rules, explain withdrawal timelines, or help you understand account limits.

Live Chat Support Open the chat window in the lobby and connect with our team within seconds. Available during Indonesia business hours. Best for quick questions about account access or payment status.
Email Support Send your terms question to [email protected]. We reply within 4 business hours. Include your account email and the exact terms section you need help with.
FAQ & Account Settings Visit the FAQ section below or check your account settings to review your Deposit references, verification status, and withdrawal history. These settings reflect your current terms agreement.
HOW WE PROTECT YOU

Security, Data and Account Rights Under Our Terms

Our terms spell out how we handle your data, verify your identity, and keep your account secure.

Data Encryption

All deposits, withdrawals and account changes are encrypted with TLS 1.2 or higher. Your DANA, OVO, GoPay and QRIS transactions are protected end-to-end so your payment details never leave your device unencrypted.

Account Verification

Before you can withdraw, we verify your ID and proof of address. This one-time check prevents fraud and ensures funds go to the right person. Verification typically completes within 24 hours of submission.

Session & Device Security

Your session times out after 30 minutes of inactivity. If you log in from a new device, we'll send a verification code to your registered email to confirm it's you.

Cookie & Tracking Policy

We use cookies to keep you logged in and to remember your game preferences. You can delete cookies anytime via your browser settings; this will log you out but won't delete your account data.

Dispute Resolution

If you dispute a transaction or have a complaint about how these terms were applied to your account, email [email protected] with your account email and transaction ID. We'll investigate within 7 days.

Data Retention & Deletion

We keep your account data and transaction history for seven years to meet regulatory standards. You can request deletion of non-essential personal data after account closure; transaction records are retained per law.

Frequently Asked Questions About Terms & Conditions

Withdrawals cannot process without verification. When you request a withdrawal, our system will ask you to submit ID and proof of address. Once we receive and approve these, you can withdraw immediately. Most verifications complete within 24 hours; players in Makassar and across Indonesia see the same timeline.

Yes. You can modify your Deposit references anytime via Account Settings > Security. Lowering your limit takes effect immediately. Raising your limit requires you to contact our support team; we'll review your request within 4 business hours to ensure it aligns with our terms.

Visit the login page and select 'Forgot Password'. We'll send a reset link to your registered email. If you no longer have access to that email, contact [email protected] with your account email and phone number; we'll verify your identity and help you regain access.

Withdrawals via DANA, OVO, GoPay and QRIS typically process within 24 hours of approval. Bank transfers may take 1–2 business days. Your withdrawal status updates in real time in your account history; you'll see 'Pending', 'Approved' or 'Completed' so you always know where it is.

Minimum bet amounts are set per game and are visible in the game lobby before you place a bet. Maximum bet limits depend on your account level and are shown in Account Settings. If you want to increase your max bet, contact our support team and we'll review your request within one business day.

Yes, you can reopen a closed account within 90 days by contacting [email protected]. After 90 days, your account data is archived per our retention policy. All your previous history is available if you reopen within the window; reopening after 90 days requires a fresh registration.

Log out immediately and change your password via the login page. Then contact [email protected] with your account email and the date you noticed unusual activity. Our security team will investigate your account for unauthorized access, lock it if needed, and help you regain control within 24 hours.