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How We Protect Your Privacy on bet12

When you open an account and fund it via DANA, OVO, GoPay or QRIS, your personal and financial information is encrypted end-to-end.

End-to-end encryption on deposits and withdrawalsIdentity verification for account securityNo data sharing with external marketers
bet12 How We Protect Your Privacy on bet12
PRIVACY QUESTIONS

Get Help With Your Privacy Rights

Email Support Reach our privacy team at [email protected]. Include your account username and describe your concern. We reply within 24 hours on business days.
Account Settings Open your account dashboard, go to Settings → Privacy & Security. You can view your data, update your email, or submit a data-deletion request directly.
Live Chat Chat with our support agent during lobby hours (10:00–22:00 Jakarta time, Monday–Sunday). Ask about your stored data or data-export options.
HOW WE SAFEGUARD

Your Privacy Practices, Explained

Cookies and Tracking

We use cookies to remember your login, language preference and game history. Third-party analytics cookies track page behaviour to spot fraud patterns. You can disable non-essential cookies in your browser; bet12 will still function, but login may require re-verification.

Account Security

Your password is hashed, never stored in plain text. We send a one-time code to your registered email or phone if we detect an unusual login. Withdrawals always require identity re-confirmation before funds leave your account.

Data Retention

Deposit records and withdrawal receipts stay on file for seven years for tax and fraud-prevention purposes. Your chat history with support is kept for two years. Closed accounts have data archived securely unless you request deletion.

Payment Provider Links

When you deposit via DANA, OVO, GoPay or QRIS, your payment details are shared directly with the provider, not stored on our servers. Each provider has its own privacy policy; we cannot control their data practices.

Your Rights

You have the right to access your data, correct errors, request deletion, and opt out of marketing emails. Contact [email protected] with 'Data Request' in the subject line and your account username. We respond within 14 days.

Changes to This Policy

We update this privacy policy when regulations change or we add new features. Material changes will be announced via email and on the login page 30 days before they take effect. Continued use of your account means you accept the updated terms.

Privacy Policy FAQ

No. Your payment information goes directly to the payment provider's secure gateway. bet12 receives only a confirmation that the deposit succeeded. We never see your full card or digital wallet credentials — only the transaction ID and amount.

Your account is marked inactive, and your personal data is archived on encrypted servers for seven years per Indonesian data-retention law. You cannot log in or retrieve your balance. If you request deletion in writing, we remove it after legal holds expire. Some data (transaction records) must stay for tax compliance.

No. We do not sell or rent your personal or financial data to marketers, affiliates or third parties. We share data only with payment providers to process your deposits and withdrawals, and with legal authorities where required by law.

Email [email protected] with the subject 'Data Request' and include your account username. You can also go to your account Settings → Privacy & Security and select 'Export My Data' or 'Request Deletion'. We respond within 14 days. Deletion may be delayed if your account has pending disputes or withdrawals.

Yes. Every withdrawal requires identity re-confirmation via email or SMS to your registered phone. We verify your account status and check for fraud flags before processing. Withdrawals via DANA, OVO, GoPay or QRIS usually arrive within a few minutes; bank transfers take one to two hours.

Your privacy rights depend on local law in your region. bet12 complies with Indonesian data-protection standards regardless of where you log in. If you're traveling or using a VPN, login may require extra verification. Contact support if you have region-specific privacy concerns.

We retain chat logs and support emails for two years to handle disputes and improve our service. After two years, older conversations are deleted. You can request a copy of your support history anytime by emailing [email protected] with your account username.